Return Policy

Effective Date: 01-05-2025
Last Updated: 01-05-2025

At SMM Exclusives, we take pride in crafting high-quality, custom-made products. Because each item is made to order, our return policy differs from that of standard retail products.

1. Custom-Made Products

Due to the personalized nature of our products, returns or exchanges are generally not accepted, except in the case of:

Manufacturing defects
Damage during shipping
Incorrect items received (not matching your order)

We strongly encourage you to double-check all details (such as size, color, design, and customization options) before placing your order.

2. Damaged or Defective Items

If your order arrives damaged or contains a defect:

Please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging.
We will assess the issue and may offer a replacement, repair, or refund depending on the situation.

3. Exceptions to the No-Return Policy

In rare cases where returns are accepted for custom-made items (at our discretion), the following conditions apply:

The item must be unused and in original condition.
Return shipping costs are the responsibility of the customer.
A restocking or customization fee may apply.

4. Non-Custom Items (if applicable)

If your order includes any non-customized items, you may return these within 14 days of delivery in accordance with consumer law. Items must be unused and in their original packaging.

5. How to Request a Return or Report an Issue

To initiate a return request or report an issue, please contact us at:

Email: info@smmexclusives.com
Subject: Return Request – Order #[your order number]

6. Refunds (if approved)

If a refund is approved:

It will be issued to your original payment method.
Please allow 5–10 business days for the transaction to appear, depending on your bank.

7. Contact

If you have any questions about our return policy, please feel free to contact us.

SMM Exclusives
Email: info@smmexclusives.com
Website: www.smmexclusives.com